Lucky Star's Privacy Policy —
Your data, your rights

This privacy policy applies to all members using the Lucky Star platform (luckystar-khelo.com) and its associated mobile applications. By registering, using, or browsing our site, you agree to this policy.

Lucky Star takes your privacy very seriously. We want you to know exactly what is done with your information. That is why everything on this page is written in plain, straightforward English — not complex legal language — so that anyone can easily read and understand it.

If this policy is updated, the "Last Updated" date at the top of the page will change. For significant changes, members will be notified via email or in-app notification.

Lucky Star may collect the following information:

We only collect information that is necessary to provide our services. We do not ask for data we do not need.

Lucky Star uses your information for the following purposes:

• Account management: Completing registration, verifying logins, and keeping your account secure.
• Transaction Processing: Ensuring deposits and withdrawals are processed correctly.
• Fraud Prevention: To detect suspicious activity and prevent fraud.
• Service Improvement: Analyzing which games members play most and where issues arise, in order to improve the platform.
• Customized Experience: Showing you relevant games and offers based on your preferences.
• Legal Obligations: Meeting regulatory requirements.
• Customer Support: Responding accurately to your complaints and enquiries.

Lucky Star never sells your information to advertisers or takes any action that would reveal your identity.

Lucky Star does not sell or trade your information to third parties. However, limited data may be shared in specific circumstances:

• Payment Processor: Necessary information is shared with bKash or Nagad solely to process your transaction. This data is used exclusively for that specific transaction and nothing else.
• Game Provider: Gaming session data may be shared with providers such as Pragmatic Play and Evolution — but only in anonymized form, with no names or personal details disclosed.
• Legal Authorities: We may be required to disclose information if ordered to do so by a court or government authority. In such cases, only the minimum information necessary will ever be provided.
• Fraud prevention services: To keep your account secure, limited data verification may be carried out with certain verification services.

Lucky Star has put multiple layers of security in place to protect your information:

• 256-Bit SSL/TLS Encryption: All data transmitted across the site and app is encrypted. A padlock icon in your browser's address bar confirms the connection is secure.
• Password Hashing: Your password is never stored directly — only a hashed version is kept, from which it is impossible to recover the original password.
• Firewall & DDoS Protection: Advanced firewall systems are in place to prevent unauthorized access and attacks on our servers.
• Regular Security Audits: Third-party experts regularly audit Lucky Star's systems to identify vulnerabilities.
• Staff Training: Lucky Star staff receive regular training on data privacy. Only authorized personnel are permitted to access specific information.

In the event of a security breach, Lucky Star will notify affected members within the timeframe required by applicable law.

Cookies are small text files stored in your browser. Lucky Star uses cookies to enhance your browsing experience. We use three types of cookies:

• Essential Cookies: Remembering your login state and securing your session are essential functions — the site cannot work properly without them. These cookies cannot be disabled.
• Functional Cookies: Remembers your language preference, theme settings, and other customizations.
• Analytics Cookies: Data on which pages are visited most and where users encounter difficulty is collected to improve the site. This data is processed anonymously.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause issues with login or payments.

Lucky Star does not retain your data indefinitely. Retention periods are determined by the type of information:

• Account Information: For the full duration your account remains active, and up to 5 years after closure for legal compliance purposes.
• Transaction History: Generally 5–7 years in accordance with financial regulatory requirements.
• Gaming logs: Session data is typically retained for 1–3 years.
• Support Conversations: Up to 2 years following resolution of a complaint.
• Marketing Opt-Out Record: Indefinitely, as legal evidence.

Once the retention period ends, data is securely deleted or anonymized.

As a Lucky Star member, you have the following rights over your own data:

To exercise any of these rights, email support@luckystar-khelo.com. Lucky Star will respond within 30 days of receiving your request.

Lucky Star is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

Date of birth is verified at registration, and age is confirmed through the KYC process. If anyone registers using false information, that account will be terminated and all associated data deleted.

If a parent or guardian believes their child has registered on Lucky Star, please contact support@luckystar-khelo.com immediately. We will take prompt action.

For any questions, concerns, or requests to exercise your rights regarding our privacy policy, please get in touch with us:

This Privacy Policy may be updated from time to time. Members will be notified before any significant changes take effect. When the "Last Updated" date at the top of the page changes, the new policy is in effect.